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Meg Munn MP - Sheffield Heeley's voice in Parliament | Welcome
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Right First Time

Friday, February 1, 2013

Sheffield Teaching Hospitals have been implementing a programme aimed at improving patient care and staff efficiency. Known as the “Right First Time Programme” it aims to put the patient’s experience at the heart of services, and by getting services to work together more effectively ensure both a better outcome for patients and more efficient use of staff resources.

Meg Munn MP recently visited the Northern General to learn more about the programme and meet some of the staff involved. Focused on elderly and frail patients, the staff explained how different professionals have come together to co-ordinate their work. Using data from best performing hospitals the staff have been able to ensure that patients are not kept waiting for different tests and procedures and quickly given a diagnosis and provided with appropriate services.

Admitting elderly and frail people to hospital for long periods often leads to a feeling of a loss of independence for them, so providing a more effective service early is not only much better for the patients but also saves resources. As the experience develops the learning is incorporated into regular procedures. There is a focus on continuous improvement with the service aiming to be amongst the best in the country.

Meg said:

“I was impressed by the progress that has been made. The commitment to putting patients at the heart of process sounds obvious but too often in the past this has not been the case.

I will continue to take an interest in the progress of this work. The NHS is under financial pressure and with the number of elderly and frail people continuing to rise this service is vital.”

Associated Photograph :

Meg with Consultants Peter Lawson and Tom Downes

Meg with Consultants Peter Lawson and Tom Downes


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